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A specialty beverage retailer is ensuring a consistent physical and digital customer experience.
BevMo!, which operates nearly 170 stores across California, Arizona, and Washington, is rolling out the NCR Emerald cloud-enabled POS platform. The retailer will utilize NCR Emerald to run store operations including loyalty and promotions, merchandising, integrated payments, and consumer self-service.
Based on an application programming interface (API)-first infrastructure, NCR Emerald integrates with other applications in the BevMo! ecosystem to promote a consistent customer experience across physical and digital channels. The platform aggregates data and integrates with third parties. BevMo! intends to leverage it to run its entire store and streamline transaction data from e-commerce, delivery and POS systems into a single, consistent flow.
“At Bevmo! we are always focused on the consumer,” said Bob Graham, CIO, BevMo!. “NCR’s new Emerald platform will help us to simplify the consumer experience both in-store and digitally. We are excited about our partnership with NCR and the possibilities that Emerald represents.”