- Protection Gear
- Women Special occasion Dresses
- Women Dresses
- Men Printed T-Shirts and Tees
- Women clutch bags
- Winter Wear
- Winter wear Jackets
- Bath Mat
- Bath Towels
- Beach Towels
- Duvet Covers
- Pillow Shams
- Shower Curtains
- Home Decor (Tapestries – Curtains – Pillows)
- Disney's Mulan
- Marvel Captain America
- Rainbow Brite
- Mickey Mouse and Friends
- Harry Potter
- Jungle Book
- Lion King
- Justice league
- Minnie and Friends
- Pirates of Carribean
- Richie Rich
- Tom and Jerry
- Toy Story 4
- Wonder Women
- Aswebman Designs
- Sports – Ali
- Teespring askwebman store
Woocommerce Category Post Widget
Companies such as Flipkart, Big-Basket, Swiggy, 1mg, Pepperfry and Urban Ladder, among others, are planning to increase the number of delivery workers, companies and staffing firms said, leading to an overall increase of about 20%.
There are currently about 35,000 vacancies for delivery agents in the country required by ecommerce companies and startups, according to an estimate by staffing firm TeamLease Services. The estimated number of delivery workers right now is 185,000 in India, one of the world’s fastest-growing markets for digital ecommerce.
Online grocery retailer BigBasket, which grew delivery worker headcount by 1,300 in FY18, will hire 4,500 more in FY19, to take its total to about 9,300 by March 2019. “This year we got in a marquee strategic investor in Alibaba and received a large round of funding,” said TN Hari, head of human resources at BigBasket, which recently raised $300 million in a Series E funding round led by Alibaba. “We would step on the gas and go for growth.”
As ecommerce companies are flush with money and fresh rounds of funding are expected, there is a renewed focus on customer experience, leading to a jump in the hiring of delivery staff, experts said.
Flipkart did not respond to queries. Last-mile delivery startup Dependo Logistics Solutions, service partner to large ecommerce companies such as Amazon, Flipkart, Myntra and Mobikwik, among others, is looking to double delivery staff headcount in FY19 from 1,200 in March.
Buying Becomes Uniform
Previously more seasonal, buying has become uniform across the year, experts said.
“Promotional activities of all of these companies have drastically increased irrespective of the time of the year,” said Guruprasad Srinivasan, president, shared services and logistics, Quess Corp, Dependo’s holding company. “At the same time, buying patterns have completely changed with increasing migration from offline to online that is leading to huge demand for last-mile delivery.”
Startups spent 2016 and 2017 creating networks and pushing transaction volumes, said Abhishek Bansal, cofounder of Shadowfax, a last-mile logistics and delivery company with 40% of its business from ecommerce companies.
“That is now changing to where companies are looking to deliver the order as quickly as possible in 2018. Shadowfax is looking to hire 10,000 delivery boys this year to cater to ecommerce companies alone.”
Delivery agents get Rs 18,000-20,000 a month, with salaries having risen 8-10% this year. On average, a full-time agent makes 30-35 deliveries a day, depending on the city.
There’s also been a rise in the number of delivery vehicles and associated staff numbers.
“With a 4x growth in our order volumes in the past year, we’ve witnessed an increase of 100% in our delivery fleet as well. We currently have more than 30,000 delivery executives,” said Girish Menon, head of HR at Swiggy, which raised $100 million in February from existing investor Naspers Ltd and Meituan-Dianping. The leading online food delivery startup, which is reportedly planning to raise fresh funds amid growing investor appetite, has also ramped up fleet managers to help manage, train, guide and provide individual support to delivery partners.
The increase in demand for delivery agents is also because startups are expanding to smaller cities and towns. “There is a lot of opportunity in tier-3 and tier-4 locations where we are creating our delivery structures,” said Quess Corp’s Srinivasan.
Online pharmacy 1mg plans to expand to new locations, said Tanmay Saksena, chief operating officer. “We will double-totriple our size this fiscal,” he said.
“We have approximately 1,000-plus delivery people and we contract them out.”
Others such as online furniture store Urban Ladder, which is also expanding its geographical reach, will add about 250 more delivery personnel to its network, while rival Pepperfry is planning to hire about 100. “Our hiring will be in tandem with the expansion where we intend to add more folks to our already robust supply chain team which will comprise delivery as well as assembly folks,” said Ashish Shah, founder, Pepperfry.