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Amit Agarwal, Amazon India, Retail News, ET Retail

We urge local authorities to work with us and let us help: Amit Agarwal, Amazon India New Delhi: E-commerce major, Amazon India, is requesting the local authorities to let them deliver the essential items to their customers in the wake of 21 days lock down of the entire country to contain the spread of the coronavirus pandemic.

“Our top priority has to be to flatten the curve. Thanks to the central govt for recognizing e-commerce is rendering an essential service to help citizens remain at home, maintain social distancing. We sincerely appeal to local authorities to enable us provide sustained service,” said Amit Agarwal, global senior vice president and country head of Amazon India in a tweet.

“As India goes into 21-days of lock-down, so that everyone can stay home, so that there is no hoarding, so that there can be social distancing, so that people can still lead their lives without worrying for essentials, we urge the local authorities to work with us and let us help,” he said in an other tweet.

Online and offline retailers across the country faced severe disruptions affecting the supply of essential goods as authorities cracked down by closing warehouses and stores as India intensifies its bid to curtail the virulent spread of Covid-19.

ET had reported on March 23 that online grocers such as BigBasket and Grofers had to either cancel or reschedule thousands of orders on Sunday as the country went into lock down mode and local authorities stopped delivery staff from moving around. E-commerce firms have also complained about warehouse closures across the country.

In an earlier tweet today, Amazon India’s top executive said, “To serve our customers’ most urgent needs while also ensuring safety of our associates, we are prioritizing (with immediate effect) all our resources to serve products that are currently high priority. Stay safe!.”

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