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Paytm Mall waives off penalties on order cancellation, Retail News, ET Retail

Paytm Mall waives off penalties on order cancellation New Delhi: Online shopping platform Paytm Mall, owned by Paytm ecommerce, has waived off penalties under the service level agreement (SLA) charged on the merchants, amid the coronavirus outbreak in the country, the company said in a statement.

Under SLA, merchants are charged for delay and cancellation of orders. However, due to the lockdown imposed across the country and restrictions on the movement of goods and people, merchants have been facing issues in completing the orders due to a shortage of inventory and lack of logistics. Thus, in an attempt to help the merchants on its portal, the company has waived off SLA, it said.

Additionally, the company has also extended the deadline to ship existing orders by April 22.

“These are unprecedented circumstances and Paytm Mall’s merchant support and communication teams are working hard to ensure all seller queries are resolved timely and updated information regarding order processing and fulfillment are shared with them regularly,” said Srinivas Mothey, Senior VP, Paytm Mall.

The company also said that it is working with courier partners to fulfill the pending 1,00,000 orders placed by the customers, which have not been processed by the sellers yet due to the lockdown imposed in the country.

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