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Shopclues launches contact-less delivery services, Retail News, ET Retail

Shopclues launches contact-less delivery servicesBy : Pallavi Goel
New Delhi : E-commerce company Shopclues has suspended the cash-on-delivery payment mode on its portal and has launched contact-less delivery services to ensure safety and hygiene by minimizing people-to-people contact, the company said in a statement.

The online shopping company recently extended its services in the country to sell essential items such as packaged foods, groceries, medicine, and medical equipment on its e-commerce platform, with an aim to ensure an uninterrupted supply of essentials to its customers, amid the ongoing lockdown in the country.

The company said that it is offering real time, OTP-based delivery services with its delivery executives dropping off the package at the customer’s doorstep. Further, the company also claims to offer customer care services such as address change and rescheduling of orders, as per the customer’s convenience.

Further, the company has also improved the sanitation levels at its warehouses and taken required measures to maintain hygiene among its employees to check the spread of the virus, it said. “The safety of our employees and customers is of utmost priority for us. To curb the spread of this virus we have to fight it. We are delivering our products to our customers while adhering to all Government guidelines. We are using thermal scanners to monitor our staff’s temperatures and have provided them with essential safety items like masks, gloves and sanitisers. We also have soap dispensers with sufficient number of basins across our offices and warehouses,” said Vikrant Pathak, senior Director – logistics, ShopClues.

The Gurugram based company claims to cater to over 60 million customers, with more than 350 employees and 7,00,000 merchants in tier II, III, and IV cities. In its recent announcement, the online shopping company said to offer essential supplies to its customers across the country at a starting price of just Rs 49.

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