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Tag: 142B

Consumer spend via chatbot to reach $142B by 2024

Dive Brief: Consumer retail spending via chatbots is expected to reach $142 billion by 2024, an increase from $2.8 billion in 2019, a report from Juniper Research estimates. Chatbot technology saved companies an estimated $164 million in 2019,¬†according to the report. Per the report, retailers saved the least from chatbot technologies. The banking sector had …

Consumer spend via chatbot to reach $142B by 2024Read More