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Tag: burden

Dealing with returns could be bigger burden for retailers

An employee rings up a customer at the Macy’s Inc. flagship store in New York. Ron Antonelli | Bloomberg | Getty Images A new reality for retailers includes temporarily shuttered storefronts and steep sales declines. Part of that equation includes a more complex issue: Handling shoppers’ returns. Macy’s, Gap and other retailers are adjusting return …

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Violent customers add to the burden of ecomm cos and their staff, Retail News, ET Retail

BENGALURU: Sometime last year, when a middle-aged man in Delhi decided he didn’t want to pay for the medicines he had ordered online, he pulled a pistol on the delivery executive to communicate his decision. The frazzled executive retreated and reported the incident to his operations team, which confronted the customer’s family and resolved it. …

Violent customers add to the burden of ecomm cos and their staff, Retail News, ET RetailRead More