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Tag: capabilities

Study: Retailers give store associates more seamless capabilities

Store associates are rapidly gaining the ability to provide shoppers with omnichannel services. According to the annual Omnichannel Leadership Report from NewStore, close to seven in 10 (68%) store associates are using a mobile device in 2019, up from 60% in 2018 and 10% in 2017. The study, which assesses the omnichannel capabilities of over …

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