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Tag: centers

September 28, 2019

Study: Automated call centers carry hidden cost

Post By admin Uncategorized automated, call, carry, centers, Cost, hidden, study

Get great content like this right in your inbox. Subscribe A new survey indicates call center automation drives away customers, incurring losses. According to a survey of 2,000 consumers from business cloud communications platform Vonage, 61% of respondents believe automated menus of call center options, which run on interactive voice…

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