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Tag: Consumer affairs

B&Q’s customer service panned over toilet seats | Money

I bought four San Remo toilet seats from B&Q’S Luton branch at the end of 2016. A year later they began to come loose – they are still operational but very noisy. Slowly they started to come away from the hinges, so they would slam down and need tapping back in. B&Q customer services advised …

B&Q’s customer service panned over toilet seats | MoneyRead More

Convenience stores urge Link to scrap further ATM fee cuts | Money

Convenience stores are urging the operator of the UK’s largest cash machine network to scrap further cuts planned to the fees it charges for transactions in an attempt to stem the “torrent” of free-to-use ATM closures. The Association of Convenience Stores (ACS) said previous cuts by Link to the so-called interchange fee – payments made …

Convenience stores urge Link to scrap further ATM fee cuts | MoneyRead More

Use it or lose it, consumer experts tell gift card holders | Business

Consumer experts have told those lucky enough to have received a gift card at Christmas to make sure they spend it while the retailer is still in a position to honour it. Stores pocket about £360m each year from cards that get lost down the backs of sofas or otherwise expire before being used. The …

Use it or lose it, consumer experts tell gift card holders | BusinessRead More

As it’s the season of goodwill, praise be for these customer services | Money

Since it’s the season of goodwill, let’s hear it for companies that got it right. Even John Lewis, whose failings have become a dismayingly common theme in my post bag: Our old dishwasher no longer worked when reinstalled in our new kitchen. Neither kitchen supplier, nor the installer, took responsibility, so we ordered a new …

As it’s the season of goodwill, praise be for these customer services | MoneyRead More

Boxing Day sales dip blamed on poor weather and Black Friday | Business

The Boxing Day sales were a damp squib for struggling high street retailers with the much smaller crowds blamed on a combination of bad weather and rival Black Friday discounts offered in November. Shoppers still started queueing before dawn outside shopping centres such as the Trafford Centre in Manchester and branches of high street chain …

Boxing Day sales dip blamed on poor weather and Black Friday | BusinessRead More

Shoppers expected to spend more than £4bn on Boxing Day | Business

Shoppers are expected to spend more than £4bn in the Boxing Day sales on Thursday, but the annual discount extravaganza is likely to be dampened after a month of price cuts. Sales in stores are expected to be down by just over 12% to £3.2bn, according to VoucherCodes and the Centre for Retail Research, while …

Shoppers expected to spend more than £4bn on Boxing Day | BusinessRead More

Five to cherish: fashion looks to go for in the sales | Fashion

The sale is dead, long live the sale. Thanks to Black Friday and Cyber Monday, it seems post–Christmas sales no longer hold the sense of anticipation they once did with many shoppers choosing to eschew them altogether. When it comes to fashion many are turning to buying secondhand – where lower prices come with the …

Five to cherish: fashion looks to go for in the sales | FashionRead More

Online Christmas Day spending expected to exceed £1bn | Business

Shoppers are forecast to spend more than £1bn online on Christmas Day after retailers lowered prices on Christmas Eve and the last-minute dash to the high street failed to materialise. The number of people visiting high streets, shopping centres and retail parks was down nearly 8% by midday on 24 December compared with last year, …

Online Christmas Day spending expected to exceed £1bn | BusinessRead More

Fewer people visit UK shops on last Saturday before Christmas | Business

Saturday was not so super for retailers last weekend, as numbers visiting high streets and shopping centres fell by nearly 8% on the previous year. With some retailers accepting online orders as late as Christmas Eve, shoppers now have many more choices about the way they shop and have learned to hang on for last-minute …

Fewer people visit UK shops on last Saturday before Christmas | BusinessRead More

Retailers slash prices in hope of bumper Super Saturday | Business

Retailers have slashed prices further as they pin their hopes on a bumper trading day as shoppers head out for one of the biggest spending days before Christmas. Topshop and Miss Selfridge have increased their discounts to up to 60%, from 40% and 50% respectively earlier in the week. Jigsaw, Peacocks and House of Fraser …

Retailers slash prices in hope of bumper Super Saturday | BusinessRead More