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Tag: Consumer rights

B&Q’s customer service panned over toilet seats | Money

I bought four San Remo toilet seats from B&Q’S Luton branch at the end of 2016. A year later they began to come loose – they are still operational but very noisy. Slowly they started to come away from the hinges, so they would slam down and need tapping back in. B&Q customer services advised …

B&Q’s customer service panned over toilet seats | MoneyRead More

Convenience stores urge Link to scrap further ATM fee cuts | Money

Convenience stores are urging the operator of the UK’s largest cash machine network to scrap further cuts planned to the fees it charges for transactions in an attempt to stem the “torrent” of free-to-use ATM closures. The Association of Convenience Stores (ACS) said previous cuts by Link to the so-called interchange fee – payments made …

Convenience stores urge Link to scrap further ATM fee cuts | MoneyRead More

As it’s the season of goodwill, praise be for these customer services | Money

Since it’s the season of goodwill, let’s hear it for companies that got it right. Even John Lewis, whose failings have become a dismayingly common theme in my post bag: Our old dishwasher no longer worked when reinstalled in our new kitchen. Neither kitchen supplier, nor the installer, took responsibility, so we ordered a new …

As it’s the season of goodwill, praise be for these customer services | MoneyRead More

Why does John Lewis act as if it is above the law? | Money

In May this year, my husband bought me a pair of Sony in-ear headphones from one of the John Lewis stores in London. I soon discovered that they did not hold their charge, and then a week ago they stopped charging at all. We live near Tunbridge Wells, so took them back to this store. …

Why does John Lewis act as if it is above the law? | MoneyRead More

Dr Martens: are things going wrong with the UK’s beloved brand? | Money

It was just a small question in our regular Consumer Champions column. Why, a reader asked, had her £170 Dr Martens boots fallen apart after just six months? The response was huge, with readers accusing the bootmaker of sacrificing quality, offshoring production and chasing profits under the ownership of a London-based private equity company a …

Dr Martens: are things going wrong with the UK’s beloved brand? | MoneyRead More

UK supermarkets ‘not transparent enough’ about pesticide use | Business

Many UK supermarkets are not being transparent with shoppers about the use of potentially harmful pesticides in their global supply chains, according to a report. In an analysis rating the top 10 retailers, Pesticide Action Network UK (PAN UK) says some are not doing enough to protect human health and the environment from hazardous pesticides …

UK supermarkets ‘not transparent enough’ about pesticide use | BusinessRead More

Why did my £170 Dr Martens split after just six months? | Money

I bought my daughter Dr Martens boots (Jadon platform) for Christmas last year – a hefty investment at £170 but worthwhile, I thought, as they are known to be hard wearing. Within six months holes appeared, including wide slits at the heels. The shop told us it was “wear and tear”. The slits were blamed …

Why did my £170 Dr Martens split after just six months? | MoneyRead More

John Lewis customer service was a complete washout | Money

We bought and had installed a John Lewis washer-dryer a month ago. Within two days, water leaked from the fitting into the downstairs flat. We filed our complaint, then had a local plumber come around to fix the leak. We assumed John Lewis would cover the cost of the repair and the damage. That’s why …

John Lewis customer service was a complete washout | MoneyRead More

I spent £1,200 at John Lewis – but I didn’t get my £125 gift card | Money

John Lewis ran an offer in which customers could get a £125 electronic gift card on purchases of more than £1,000 in August. This coincided with my purchase of six items of bedroom furniture totalling £1,200 on 3 August. Since then, I have been trying to claim the card via the My John Lewis scheme. …

I spent £1,200 at John Lewis – but I didn’t get my £125 gift card | MoneyRead More