I bought four San Remo toilet seats from B&Q’S Luton branch at the end of 2016. A year later they began to come loose – they are still operational but very noisy. Slowly they started to come away from the hinges, so they would slam down and need tapping back in. B&Q customer services advised
Since it’s the season of goodwill, let’s hear it for companies that got it right. Even John Lewis, whose failings have become a dismayingly common theme in my post bag: Our old dishwasher no longer worked when reinstalled in our new kitchen. Neither kitchen supplier, nor the installer, took responsibility, so we ordered a new
In May this year, my husband bought me a pair of Sony in-ear headphones from one of the John Lewis stores in London. I soon discovered that they did not hold their charge, and then a week ago they stopped charging at all. We live near Tunbridge Wells, so took them back to this store.
It was just a small question in our regular Consumer Champions column. Why, a reader asked, had her £170 Dr Martens boots fallen apart after just six months? The response was huge, with readers accusing the bootmaker of sacrificing quality, offshoring production and chasing profits under the ownership of a London-based private equity company a
Many UK supermarkets are not being transparent with shoppers about the use of potentially harmful pesticides in their global supply chains, according to a report. In an analysis rating the top 10 retailers, Pesticide Action Network UK (PAN UK) says some are not doing enough to protect human health and the environment from hazardous pesticides