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Tag: customer

Teasing the customer back – Retail Insider

When is a scallop not a scallop? When growing up in Yorkshire, ordering the ‘scallop’ – a deep-fried, layered fish and potato cake – was the value option at my local fish and chip shop because it was significantly cheaper than going for a cod or haddock with my chips. Only later, when frequenting smarter …

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Wincanton wins Dwell customer eFulfilment contract – Retail News – A1 Retail Magazine

Wincanton, a British third-party logistics (3PL) company, has won a three-year contract to provide home delivery services for Dwell, the furniture retailer. The agreement will see Wincanton manage a range of customer eFulfilment solutions for Dwell across the UK and Northern Ireland, including click and collect deliveries to stores and store replenishment from the Dwell …

Wincanton wins Dwell customer eFulfilment contract – Retail News – A1 Retail MagazineRead More

White paper – How customer experience changes are driving retail in a Covid-19 world –

Held annually in an iconic, Central London location, the Visual Merchandising and Display Awards bring together the UK’s most influential creatives, retailers and suppliers in celebration of their considerable achievements for projects installed from 1st August to 31st of July each year. The Awards are completely free to enter with a simple application process; there …

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Nestlé’s D2C sales strategy could boost customer loyalty post-COVID-19, says GlobalData – Retail Times

Nestlé’s direct-to-consumer sales strategy, beginning in Spain this week, could be an opportunity for the brand to profit from lockdown and pre-empt future market disruptions, allowing the company to sell its products without the influence of retailer relationships. If the move is successful, other brands may also follow suit as providing convenience during the pandemic …

Nestlé’s D2C sales strategy could boost customer loyalty post-COVID-19, says GlobalData – Retail TimesRead More

Customer Growth Partners: Back-to-school spending to rise 3.7%, driven by online

E-commerce spending will fuel a solid back-to-school season for retailers even as most physical stores see declines.  That’s according to Customer Growth Partners’ 18th annual Back-To-School forecast, which predicted that sales will rise 3.7% year-over-year for the July -thought September period to $647 bllion. The 3.7% increase is slightly below the 10-year average back-to-school growth of …

Customer Growth Partners: Back-to-school spending to rise 3.7%, driven by onlineRead More

L’Oréal transforms customer care across 53 brands with Sprinklr – Retail Times

​Sprinklr​, the leading Customer Experience Management platform (CXM), today announced that L’Oréal, the world’s largest cosmetics company, is leveraging ​Sprinklr Modern Care​, ​Modern Engagement​ and ​Sprinklr’s AI​ capabilities to provide an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. In 2017, the …

L’Oréal transforms customer care across 53 brands with Sprinklr – Retail TimesRead More

Amazon India to hire 20,000 temporary staff in customer service to serve global customers

E-commerce major Amazon India on Sunday said it is offering close to 20,000 ”seasonal” or temporary employment opportunities in its customer service (CS) organisation to help customers in India and globally with a seamless online shopping experience. According to a PTI report: The new temporary positions — being added to meet the anticipated demand in …

Amazon India to hire 20,000 temporary staff in customer service to serve global customersRead More

COVID-19 boosts customer appetite for online grocery shopping in APAC countries, says GlobalData

The need to maintain social distance and stay at home due to the COVID-19 pandemic is increasingly forcing consumers across the Asia-Pacific (APAC) region to shift their shopping habits online. Therefore, contactless deliveries are ideal during lockdown measures, forcing people to embrace technology, and be more experimental with their purchases, says GlobalData, a leading data …

COVID-19 boosts customer appetite for online grocery shopping in APAC countries, says GlobalDataRead More

Jason & Scot Show Episode 224 Customer Cohort Analysis and CLV with Dr. Daniel McCarthy

A weekly podcast with the latest e-commerce news and events. Episode 224 is deep dive into the use-cases and best practices of customer cohort analysis with Dr. Daniel McCarthy, one of the leading experts in the field. Subscribe: ????? Daniel McCarthy (@d_mccar) is an Assistant Professor of Marketing at Emory University – Goizueta Business School, …

Jason & Scot Show Episode 224 Customer Cohort Analysis and CLV with Dr. Daniel McCarthyRead More

Myntra recorded 86% jump in customer base from Tier 2 and beyond during its first online sale post lockdown, Retail News, ET Retail

Bengaluru : Flipkart-owned fashion marketplace Myntra noted 86% increase in the number of customers from tier 2 and 3 cities – the highest so far – in its recently concluded End of Reason Sale (EORS), indicating a shift in consumer behavior and preference for online shopping amid the lockdown. It was the first online sale …

Myntra recorded 86% jump in customer base from Tier 2 and beyond during its first online sale post lockdown, Retail News, ET RetailRead More