Quick take: Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. In retail, that could mean remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. The best retail systems have customer management features…
The MSP welcomes Hollywood Bowl Group to their customer list Retail Assist are delighted to announce their latest customer, Hollywood Bowl Group. Hollywood Bowl Group operate over 60 bowling alley centres across the UK, along with 3 Putt Stars mini-golf centres. The IT services and solutions provider will offer support…
Customer service has always had something of an identity crisis. Because enterprise leaders typically saw contact centers as money pits (the dreaded “cost center”), customer service leaders often felt like a troll under a bridge, something to be hidden away, out of sight. This led many customer service leaders to…
The holiday selling season finished strong, online and in-store. That’s according to Customer Growth Partners, which said that total sales for the November-December period rose a “remarkable” 6.8% to a record $756 billion. The CGP estimate is more than double that of preliminary results from Mastercard SpendingPulse, which found that…
Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts. The retailer’s plan to better…
With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…
Recently, U.S. online sales overtook consumer spending in physical stores for the first time. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries that were previously predicated on offline purchases like grocery, healthcare, and banking are now looking to e-commerce to become more…
By Dan Berthiaume – 09/25/2019 Get great content like this right in your inbox. Subscribe Easier navigation and shoppable recipes are among the new features of the revamped BJ’s Wholesale Club app. The East Coast warehouse club retailer is significantly upgrading the user experience for its consumer app. In a…