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By Jo Causon, CEO, The Institute of Customer Service The unfolding COVID-19 crisis presents the greatest challenge in recent history for businesses and organisations across the globe. Widespread closures, mass isolation and the effects of panic buying are impacting organisations across all sectors to an unprecedented degree. As they respond to rapidly changing circumstances, they
In a merchandise store, the speed and efficiency by which customers can access and move around is a critical aspect for the generation of revenue and the number of sales that are made. A customer who is able to find what they are looking for easily is more likely to spend some extra time and
Ryan Kemp, Director of Retail at TransUnion in the UK explores what retailers should be doing to combat the ever-evolving fraud threat How do you keep your customers’ information secure and prevent fraudulent transactions whilst maintaining that ever-important smooth checkout experience? Our philosophy here at TransUnion is ‘friction-right’ design. This means ensuring customers have
A weekly podcast with the latest e-commerce news and events. Episode 200 is our four year anniversary celebration, featuring an interview with Walmart Chief Customer Office, Janey Whiteside. Subscribe: ? Episode 200 is our 4 year anniversary, featuring an interview with Janey Whiteside, EVP and Chief Customer Officer at Walmart. Anniversary Recap First Show November
Customer loyalty expert The Loyalty People has announced its appointment by Benefit Cosmetics to conduct a full strategic review of the pioneering beauty brand’s loyalty programme, as it looks to assess its consumer proposition in 2020. The new contract will see The Loyalty People’s founder Pete Howroyd and strategy director Sheila Power work with Benefit’s
The Entertainer: this time it’s really personal The Entertainer is to realign its online strategy and combine customer data from all touchpoints to develop a richer, more holistic view of its customers across both The Entertainer and newly acquired Early Learning Centre brands. The new strategy will aim to reduce abandonment and churn, acquire
