10 Examples of Good Customer Service in Retail (and How to Apply Them to Your Stores)

Quick take: Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. In retail, that could mean remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. The best retail systems have customer management features…

Retail Assist ‘Strikes’ a New Customer – Retail News – A1 Retail Magazine

The MSP welcomes Hollywood Bowl Group to their customer list Retail Assist are delighted to announce their latest customer, Hollywood Bowl Group. Hollywood Bowl Group operate over 60 bowling alley centres across the UK, along with 3 Putt Stars mini-golf centres. The IT services and solutions provider will offer support…

Customer Service Predictions 2021: Empathy And Digital Transformation

Customer service has always had something of an identity crisis. Because enterprise leaders typically saw contact centers as money pits (the dreaded “cost center”), customer service leaders often felt like a troll under a bridge, something to be hidden away, out of sight. This led many customer service leaders to…

Nike to Open 30 Stores in 2021, Continue Investing in Customer Outreach and Supply Chain

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts. The retailer’s plan to better…

Technology integration: The vital centrepiece at the heart of great customer engagement

With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…

Top technology trends impacting e-commerce customer experience

Recently, U.S. online sales overtook consumer spending in physical stores for the first time.  By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries that were previously predicated on offline purchases like grocery, healthcare, and banking are now looking to e-commerce to become more…