Fashion apparel makes a comeback, focus on digital deepens, and other 2021 predictions

After a year that unfolded unlike anybody’s predictions, the retail industry and its analysts are trying to game out what 2021 could look like as COVID-19 continues to surge, vaccines against the disease roll out and anxious consumers pine for life after lockdown.  Vaccines that inoculate against the coronavirus could…

how retailers are dealing with the industry’s digital transformation – Retail Times

IBM is helping major retailers pivot to new digital experiences in an effort to attract new customers, build loyalty with existing ones, and support a safe shopping experience amid the pandemic. According to new statistics from the IBM Institute for Business Value, organizations across a variety of industries, including…

Nike’s apps played crucial role in driving engagement, 2020 digital sales growth

Nike’s mobile apps have helped to fuel sales growth during the pandemic as part of the sportswear giant’s effort to boost direct-to-consumer sales. Those apps urge people to participate in a range of activities with a gamification strategy designed to maintain loyalty, reinforce brand messaging and drive sales. With many…

GameStop adds former Chewy execs to board as digital holiday sales balloon by 309%

Dive Brief: GameStop has cut a deal with activist investment firm RC Ventures that brings in three veterans from e-commerce pet specialist Chewy to its board of directors, according to a press release issued on Monday. Coming to the retailer’s board are Ryan Cohen, the founder and former CEO of…

Customer Service Predictions 2021: Empathy And Digital Transformation

Customer service has always had something of an identity crisis. Because enterprise leaders typically saw contact centers as money pits (the dreaded “cost center”), customer service leaders often felt like a troll under a bridge, something to be hidden away, out of sight. This led many customer service leaders to…

WW takes on Peloton, Apple Fitness with new digital membership

One of the country’s oldest weight management companies is entering the interactive digital fitness space. WW International Inc., formerly Weight Watchers, is launching a new membership plan called Digital 360 (D360), which provides live and on-demand content. The new membership offers weight loss coaching services including guidance, expert insight from…

Visix wins DIGI Award for Best Digital Signage Product Innovation

Visix, Inc. has been awarded a 2021 DIGI Award for their Voice Recognizer Widget for AxisTV Signage Suite in the category of Best Digital Signage Product: Innovation. The DIGI Awards recognise the best digital signage applications and the most innovative new products for the digital signage market.  “Continual innovation is…

DFS remains focused on digital retailing long-term, but sees disruption to deliveries following port congestion in the short term

DFS says its customers have continued to turn online to order during the pandemic, as ecommerce sales rose by 76% in the first 24 weeks of its financial year, compared to the same time last year. It is continuing to manufacture and deliver despite Covid-19 restrictions that mean its 65…

How M&S has used digital to make it easier – and safer – to pay in-store ahead of Christmas

Image: InternetRetailing Media/Paul Skeldon M&S has brought new roaming payments into its stores as it looks to make it easier and faster for customers to pay this Christmas. The multichannel retailer, ranked Elite in RXUK Top500 research, has introduced Pay with Me to 200 stores in order to reduce queuing.…