To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Thriving and surviving amid the new Read more…
In the past decade, retail has evolved rapidly, opening numerous new opportunities for brands and retailers. Technology has further pushed the boundaries of retail and has given way to e-commerce adoption – further accelerated by COVID-19 in the past few Read more…
Feb 23 2020 Carol Evenson Guest Contributor Just as shopper metrics are critical for your brick-and-mortar stores, metrics for your digital channels will help you identify strengths to further leverage and opportunities for ongoing continuous improvement. Paying close attention to Read more…
In just over a month, we have witnessed an evolution of digital fashion shows. Milan gave perhaps the biggest nod back to the way things were – that is, by showing new collections, on models, walking on runways. Etro (main Read more…
Retailers are adapting to social distancing by changing store layouts and simplifying customer flows in order to minimise COVID-19 risk to customers and staff. Offering VAT refunds for tourists, which requires checking customer eligibility, answering questions, printing and signing tax Read more…
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Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand Read more…
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