Exclusive Q&A: Michaels evolves omnichannel for COVID-19 and beyond

The Michaels Cos. has been launching new omnichannel services in response to the pandemic, and will maintain its digital focus throughout recovery. Richard Armour, senior VP, e-commerce at The Michaels Companies, recently spoke with Chain Store Age about how the leading arts and crafts retailer quickly developed and introduced a…

CSA Exclusive: Chipotle will fill your order – however and wherever you choose

Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. Nicole West, Chipotle’s VP, digital strategy and product, recently spoke with Chain Store Age about a wide-ranging digital transformation occurring at the global casual dining chain.  “We have always been focused on customer experience,” said West.…