The Michaels Cos. has been launching new omnichannel services in response to the pandemic, and will maintain its digital focus throughout recovery. Richard Armour, senior VP, e-commerce at The Michaels Companies, recently spoke with Chain Store Age about how the leading arts and crafts retailer quickly developed and introduced a…
Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. Nicole West, Chipotle’s VP, digital strategy and product, recently spoke with Chain Store Age about a wide-ranging digital transformation occurring at the global casual dining chain. “We have always been focused on customer experience,” said West.…