Oct 05 2020 Conor McGrath Managing Director, Head of UK & Nordic Clients at parcelLab “More deliberate purchasing” requires an urgent step change in retail customer experience to avoid a cancelled Christmas, says Conor McGrath, Managing Director, Head of UK & Nordic…
Tag: experience
Top technology trends impacting e-commerce customer experience
Recently, U.S. online sales overtook consumer spending in physical stores for the first time. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries that were previously predicated on offline purchases like grocery, healthcare, and banking are now looking to e-commerce to become more…
Lucky Brand doesn’t leave customer experience to chance
By Dan Berthiaume – 09/25/2019 Get great content like this right in your inbox. Subscribe Lucky Brand is obtaining new levels of enterprise visibility in an effort to maximize customer satisfaction. The denim brand, which sells directly to consumers via an e-commerce website and more than 260 stores, intends to…