Best Products at Best Prices
A few months ago, TFR commented on how a few companies are redefining the way we shop. I meant the What but also the How and feel it´s totally aligned to the shift from a product-centric approach to a customer-centric one. In the first case, the What is not only brand-new products but second hand
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Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand loyalty is driven by competitive prices. And yes, many consumers are turning to digital channels
Ryan Kemp, Director of Retail at TransUnion in the UK explores what retailers should be doing to combat the ever-evolving fraud threat How do you keep your customers’ information secure and prevent fraudulent transactions whilst maintaining that ever-important smooth checkout experience? Our philosophy here at TransUnion is ‘friction-right’ design. This means ensuring customers have
On the back of intensifying competition in the retail industry, customers have become more demanding when it comes to convenience and the shopping experience, as they know that they can always switch to another retailer for buying goods if their expectations are not met, says GlobalData, a leading data and analytics company. Retailers across the
Kiko Milano, founded in 1997 in Milan, has revolutionised how cosmetics are sold globally. The brand identifies the major beauty trends of the moment and make them accessible to consumers. Combining the quality and creativity rooted in its Italian DNA, it has conquered the most demanding and diverse beauty addicts with an endless range of
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. We spoke with experts Keith Johnston and Nick Monroe to understand CMO predictions for this year. Madeline Cyr: CMO positions at retailers and brands
