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Tag: havent

Survey: Customers want services that retailers haven’t got

Get great content like this right in your inbox. Subscribe Old Navy’s self-service returns kiosk Retailers aren’t keeping pace with customer expectations in several key areas. That’s according to the enVista 2020 Customer Engagement Survey in which 72% of respondents indicate personalized assistance from a sales associate is an important factor in determining which store …

Survey: Customers want services that retailers haven’t gotRead More