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Tag: human

79% say human interaction key to digital experience

Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand loyalty is driven by competitive prices. And yes, many consumers are turning to digital channels …

79% say human interaction key to digital experienceRead More

79% say human interaction key to digital experience

Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand loyalty is driven by competitive prices. And yes, many consumers are turning to digital channels …

79% say human interaction key to digital experienceRead More

CSA Exclusive: New sports e-tailer brings human expertise to digital shopping

A new e-commerce platform provides personalized recommendations – from actual people. Chain Store Age recently spoke with Eduardo Vivas, CEO of online outdoor sports retailer Curated, about his company’s distinctive approach to e-commerce. Curated matches shoppers with real experts for free customized product recommendations.  Customers first fill out a quick questionnaire on Curated.com, providing basic …

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In the Age of AI, Our Human Workforce Must Remain Relevant

As artificial intelligence (AI) technologies are developing how can we ensure that the well-being of human value and the human experience remain significant? AI is becoming faster and more human-like, but questions are being raised whether or not this technology is a prerequisite to the alienation and extinction of solid human workforces. Can such know-how …

In the Age of AI, Our Human Workforce Must Remain RelevantRead More

David’s Bridal marries AI with human customer service reps

The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. David’s Bridal is debuting Zoey, a new mobile concierge bot. Based on the LiveEngage conversational platform from LivePerson, Zoey enables customers to connect with David’s Bridal by using the Messages app on Apple devices through Apple Business Chat. Within LiveEngage, LivePerson’s …

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AI or Artificial Intelligence and Human Interpersonal Relationships – Hollywood Reality Check

Not long ago, a friend of mine told me they wanted to go see the new Hollywood Movie “Her” which is about a guy who decides he’s in love with his AI personal computer assistant. I saw the previews, and it looks like a decent movie judging by the trailer on YouTube. Let’s talk. You …

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Is Artificial Intelligence a Threat to Human Intelligence?

With the creativity and intelligence of tech super champs, Artificial Intelligence has come forward within the past few years. It has no doubts helped us humans, and there are so many examples of it including Siri, Smart cars, video games, Google Now etc. that we use in our daily life. Considering the fast growth of …

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David’s Bridal marries AI with human customer service reps

The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. David’s Bridal is debuting Zoey, a new mobile concierge bot. Based on the LiveEngage conversational platform from LivePerson, Zoey enables customers to connect with David’s Bridal by using the Messages app on Apple devices through Apple Business Chat. Within LiveEngage, LivePerson’s …

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Human bone found in Primark socks not crime-related, police say | UK news

A piece of human bone found in a pair of socks bought from a branch of Primark has not been linked to a crime, police have said. The socks were bought from the Colchester store on 10 December last year and the matter was reported to police on 2 January. The bone was believed to …

Human bone found in Primark socks not crime-related, police say | UK newsRead More