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Tag: interactions

79% say human interaction key to digital experience

Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand loyalty is driven by competitive prices. And yes, many consumers are turning to digital channels …

79% say human interaction key to digital experienceRead More

79% say human interaction key to digital experience

Despite how far technological advances have come in the way of customer service, 61% of consumers say human interaction, not digital, keeps them loyal. According to a new study from Calabrio, less than half, 45%, of those surveyed said that brand loyalty is driven by competitive prices. And yes, many consumers are turning to digital channels …

79% say human interaction key to digital experienceRead More

Regional grocers personalize customer interactions – at scale

Two regional grocery chains are leveraging the same personalization intelligence engine to create a more relevant shopping experience. Brookshire Grocery Co. and Weis Markets are both utilizing the Mercatus AisleOne solution to tap into shopper data and behavior. AisleOne is equipped with machine learning algorithms that enable the retailers to perform targeted CRM tasks such …

Regional grocers personalize customer interactions – at scaleRead More