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Tag: omnichannel

Nest Bedding refreshes competition in omnichannel, DTC

The bed-in-a-box industry is growing as consumers increasingly look to buy mattresses and other bedding items online to be directly delivered to their homes. And many of these companies have learned that there is a benefit to including physical store component, whether it be a permanent storefront, such as Casper in New York City, or …

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Omnichannel headwear retailer boosts search conversion rate

Hat Club is supporting customers in searches for highly specific product styles. The Tempe, Arizona-based startup, backed by Boston Celtics legend Danny Ainge, sells headwear products online and in 10 brick-and-mortar stores. Rather than use polished online imagery, the retailer posts photos of real customers wearing items on the street.  Hat Club found that its …

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How Retail Omnichannel Commerce Stands In 2020

Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use. Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do. A truly omnichannel operation that spans the customer lifecycle will optimize revenue, …

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Walgreens takes omnichannel steps in response to coronavirus

Walgreens is enacting new digital and online policies to support customers during the coronavirus (COVID-19) pandemic. The drugstore giant is waiving delivery fees for all eligible prescriptions during the pandemic, there will be free delivery on any online purchase beginning March 13 and until further notice, with no minimum purchase required. In addition, consumers in …

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New Subway platform supports omnichannel payment

A leading fast-food retailer is standardizing payments across channels, countries, and franchisees. Subway is connecting with payments platform provider Ayden to offer integrated frictionless payments across online, mobile, and in-store channels. The retailer will deploy an end-to-end payments infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. As a result, Subway hopes …

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CarMax supports omnichannel shopping with new partnership

Get great content like this right in your inbox. Subscribe The nation’s largest used car retailer is investing in an automotive research site. CarMax Inc. is partnering with automotive research site Edmunds in an effort to strengthen its new omnichannel shopping experience. The partnership includes a $50 million acquisition of a minority stake in Edmunds. …

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New Subway platform supports omnichannel payment

A leading fast-food retailer is standardizing payments across channels, countries, and franchisees. Subway is connecting with payments platform provider Ayden to offer integrated frictionless payments across online, mobile, and in-store channels. The retailer will deploy an end-to-end payments infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. As a result, Subway hopes …

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Simon expands partnership with omnichannel returns platform

A major mall operator is accepting returns of online purchases at more locations. Simon is now providing the Happy Returns service, which enables shoppers to return online purchases at guest services counters for immediate refunds, at 52 malls across the country. The company began partnering with Happy Returns, a third-party online return and exchange platform, …

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Survey: Retailers are not optimizing omnichannel fulfillment

Get great content like this right in your inbox. Subscribe Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS. According to a recent survey of over 300 North American retailers from Manhattan Associates and IHL, retailers that optimize omnichannel fulfillment offerings see substantial improvements …

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