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Tag: omnichannel

Survey: Retailers are not optimizing omnichannel fulfillment

Get great content like this right in your inbox. Subscribe Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS. According to a recent survey of over 300 North American retailers from Manhattan Associates and IHL, retailers that optimize omnichannel fulfillment offerings see substantial improvements …

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Simon expands partnership with omnichannel returns platform

A major mall operator is accepting returns of online purchases at more locations. Simon is now providing the Happy Returns service, which enables shoppers to return online purchases at guest services counters for immediate refunds, at 52 malls across the country. The company began partnering with Happy Returns, a third-party online return and exchange platform, …

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Walmart creates omnichannel ad ecosystem

Walmart is expanding its in-house advertising offering with a new partner network and enhanced capabilities.  The nation’s largest discounter is stepping up its Walmart Media Group omnichannel ad targeting and measurement business with the launch of the Walmart Advertising Partners program. The program establishes a new ecosystem designed to bolster advertisers’ ability to deliver targeted, …

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Ace Hardware celebrates small business with omnichannel promotion

Get great content like this right in your inbox. Subscribe Ace Hardware Corp. is blending social with brick-and-mortar in its first-ever in-store scavenger hunt. Running from Nov. 17 to Small Business Saturday, Nov. 30, the promotion enters consumers into a national sweepstakes for snapping a photo of an item from “The Grommet,” Ace’s assortment of …

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Drugstore co-op eases access to omnichannel photo pickup

Get great content like this right in your inbox. Subscribe Independent Pharmacy Cooperative (IPC) is ensuring its member retailers can provide in-store printing of digital photos. IPC is renewing a partnership with Kodak Moments, a provider of photo products and services and division of Kodak Alaris, for three years. As a result, IPC member retailers …

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Ending Stockouts in Today’s Omnichannel Grocery World

Without exception, every major grocer today is focused on improving the customer experience in one way or another.  Whether they are investing in strategies like “click and collect,” partnering with third-party delivery services, or building out back-end solutions to manage and enhance loyalty programs, the end goal is the same. Namely, re-capturing consumer loyalty in …

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Tech Viewpoint: Three omnichannel ‘monsters’ to hunt this Halloween

It’s scary season, and threats to your seamless success may lurk in the shadows of your enterprise. Earlier this year, I penned a column about exorcising “ghosts” from stores with the aid of technology. In the spirit of Halloween, now I’m offering a column on three omnichannel “monsters” that stand in the way of seamless …

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