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Tag: reps

David’s Bridal marries AI with human customer service reps

The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. David’s Bridal is debuting Zoey, a new mobile concierge bot. Based on the LiveEngage conversational platform from LivePerson, Zoey enables customers to connect with David’s Bridal by using the Messages app on Apple devices through Apple Business Chat. Within LiveEngage, LivePerson’s …

David’s Bridal marries AI with human customer service repsRead More

David’s Bridal marries AI with human customer service reps

The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. David’s Bridal is debuting Zoey, a new mobile concierge bot. Based on the LiveEngage conversational platform from LivePerson, Zoey enables customers to connect with David’s Bridal by using the Messages app on Apple devices through Apple Business Chat. Within LiveEngage, LivePerson’s …

David’s Bridal marries AI with human customer service repsRead More