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Tag: stupid

NRF 2020: It’s the customer, stupid

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. In the session “Maximizing Frontline Performance,” Tony Aversa, Foot Locker VP of customer experience and sales for North America, Bob Phibbs, CEO of retail consulting firm The Retail Doctor, and Carol Leaman, president and CEO …

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