A focus on smaller local stores, more acquisitions of retail companies by non-traditional buyers and an increased focus on wellness are among the top industry predictions for the coming year. That’s according to Berns Communications’ Retail Influencer Network, whose members were asked for their insights on where the industry is…
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Top technology trends impacting e-commerce customer experience
Recently, U.S. online sales overtook consumer spending in physical stores for the first time. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries that were previously predicated on offline purchases like grocery, healthcare, and banking are now looking to e-commerce to become more…
Hot Topic stays on top of the latest data trends
The specialty apparel/accessories retailer is automating the collection and analysis of data. Having expanded to more than 600 stores nationwide and also growing its e-commerce business, Hot Topic wanted to increase insight into store operations and speed up reporting systems. In addition, the retailer sought to obtain deeper, more granular…