how retailers are dealing with the industry’s digital transformation – Retail Times

IBM is helping major retailers pivot to new digital experiences in an effort to attract new customers, build loyalty with existing ones, and support a safe shopping experience amid the pandemic. According to new statistics from the IBM Institute for Business Value, organizations across a variety of industries, including…

Customer Service Predictions 2021: Empathy And Digital Transformation

Customer service has always had something of an identity crisis. Because enterprise leaders typically saw contact centers as money pits (the dreaded “cost center”), customer service leaders often felt like a troll under a bridge, something to be hidden away, out of sight. This led many customer service leaders to…

Former IKEA VP of digital transformation Michael Valdsgaard unveils next-generation augmented reality start-up at Retail Without Borders

Michael Valdsgaard, former head of digital transformation at IKEA, has used his keynote speech at Retail Without Borders to launch his latest venture: a high-tech immersive commerce solution provider, London Dynamics.  London Dynamics has developed a next-generation augmented reality (AR) platform which enables retail brands to revolutionise the way customers…